Here are some regularly asked questions address categorically. This will enable you know how to go about it if you are new as well as if you are encountering any difficulty getting to us immediately.

“Are the products authentic and where are they produced?”

All products are 100% authentic. Most products are produced in and coming from the USA,CANADA, KOREA AND EUROPE.

All products shipped from our stores will be carrying minimum 12 months remaining shelf life with some exceptions where we will contact the customer before shipment. In such cases customer is given the option to choose.

“How can you sell the products so cheap?”

We have been in the business for several years and have many clinics around the world as customers. We buy big volumes both from manufacturers and distributors and we can therefore sell the products at extremely competitive prices. Also our prime concern is customer satisfaction and not massive profits.

“What is Parallel Imports (PI)?”

]Parallel imports refer to authentic non-counterfeit products imported primarily from intermediaries. The products are genuine (as distinct from counterfeit goods) since they have been manufactured by or for, under license, from the brand owner. Within the modern society, there is a free market where the prices for goods and services are determined by the open market and customers.

“Do I need to create an account to place an order?”

Our system is free for you to place an order with us with/without an account.

“What if I change details on my account?”

If you change any details on your already approved account we will update your details and return with a confirmation email.

“I have forgotten my password – what should I do?”

Please contact customer service: Contact us here – Please note you can only have one account per customer. If you create more accounts, we will decline them.

“Can I cancel products on my order?” 

After an order has been placed, the order is binding for the customer unless D4F cannot dispatch the products within 6 working days after receiving the order. In the case that we cannot ship the products within 6 working days, you will be notified and have the choice to cancel the order.

“Can I add products to my existing order?”

Yes, possible to add products to an existing order.

“I’m a private person and I don’t have a company – can I place an order?” 

Yes, you can place your order as we are offering to everyone.

“What is “Handling Fee”?” 

Our “Handling Fee” covers insurance of the products, bank and/or credit card charges and an administration fee.

“Is there a minimum order quantity?” 

Yes, we do have a minimum order quantity as mentioned on the prices of each product.

“What currency are your prices in?” 

All prices are in Dollars $ (US).

“Do you work with price lists?” 

Unfortunately we don’t work with price lists. You can find all prices and discounts on our site.

“Do you offer additional discount when buying big volume?” 

If you are interested in wholesale prices for large volume purchase, please contact us at: contact us

“Which payment methods does D4F accept?” 

Please visit our payment preference section

“Do you offer payment security?”

To give you even more confidence in shopping online with D4F, We accept lots of payment options giving customer the chance to use their desired and secure payment option. And all payment as backed by the order between D4F and the customer from the moment the order is placed.

“How much duties and taxes will I have to pay?” 

All prices displayed are exclusive any domestic taxes and duties. So once your order arrives at its destination you may, as the importer, be required by your local authorities to pay all import duties, customs and local sales taxes levied by the country you are importing to – in order to release your order from customs. This is the responsibility of the importer and we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

“How often do you ship?” 

We ship daily from Monday to Friday. Orders received in weekends will be shipped the first following working day.

“Which countries does D4f ship to?” 

We ship to most countries world wide.

“Which courier company do you use to ship the order?” 

We use a great range of courier depending on the destination of the parcel and which delivery agency or courier is best for the said area.

“How much does shipping cost?”

Shipping cost will be calculated specifically according to the weight and volume of the package for your desired shipping destination. The shipping cost will be visible on your order when you check out and before you confirm the order.

“How can I track my order and is the package insured?” 

Same day as we ship your order, you will receive a tracking number enabling you to follow your consignment online from departure of our warehouse till arrival at your desired destination. All purchases are insured against theft and accidental damage whilst in transit from D4F to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery.

“My package is delayed – what can I do?”

The maximum delivery time is thirty (30) working days, as established by law. However, it is very unusual that a delivery will take more than 1-3 working days in Europe, USA and Canada. And 4-8 working days in China and Russia. If a package is delayed or miss a scan we will open a case at our forwarders but we cannot resend or refund a package until after the thirty (30) working days.

“My package has been suspended in custom duties – what can I do?”

Please note, it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package, we will either resend the package or refund the amount of the products. Please note we only make a refund if we receive the returned package – we do not take responsibility of seized goods.

“Can I pick-up my order in your warehouse?” 

It is unfortunately not possible to pick-up orders in our warehouses as this is strictly and online shop.

“Can I return or exchange an item?” 

Yes you can return within 8 working days, as long as the reason falls under one of the following conditions: The product contains manufacturing defects, the product was damaged upon arrival or the wrong product was delivered.

Please contact our customer service before returning the products: Contact us here

“Will I be refunded the full value of my order?” 

Your refund will be issued to the original names and account used to place the order. Shipping costs are not refunded. Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.

“When is customer service & the live chat open?” 

Please contact us by email or via our live chat from Monday to Friday: 24/7. Our email: Contact us here

Do you have distributors in my country and can I become a distributor for you?”

We only same online distribution stores within USA, Canada and UK from where our orders are shipped out to customers. But all is controlled by same website:

Do you have other companies or websites?” 

We have only this website; – Any other variations of our domain or company name is not affiliated with us.