Our customers can place orders on our website 24/7. That is our customers are free to place orders 24hours of the day for the whole week. Once your order has been received, we process your order immediately for delivery. Depending on the hour of receipt of order and payment confirmation, the delivery or shipment is then schedule for your order. On all backorders, delivery will be process within 3days to at most 6days with perfect updates to customer so they can know when dispatch will take place as well as estimated delivery time.Once our customers places order on our website,an email is then send to the customer with order overview as well as payment details. Note here that payment details that come to you reflect the payment option customer chooses at checkout page. Also at this stage, we have just received your order and not an order confirmation. Once the payment has been done and return a receipt of payment or any form of payment confirmation. We then confirm customer order for processing and shipment. This confirmation is therefore a binding agreement that we have the right to deliver your product. CUSTOMER INFORMATION POLICY: All customers should endeavor to verify properly and make sure all delivery information or delivery addresses registered in the course of placing their orders and correct. Once the customer notices a mistake on the address, endeavor to send us email with corrections alongside order number. Delivery and Delay Policy:
All our products currently in stock will be processed for delivery within the next 12hours or at most within 24hours after confirmation of payment. Also products not currently in stock will be ready for shipment within 3-7days. As well as in case of further delays our customer services will be there to update the customer. All orders are shipped with delivery agencies taking in to account the destination so as to achieve a faster delivery time.Import Duty & Tax Policy:
All prices displayed on the website are exclusive to local duties as well as taxes. Due to differences in tax and importation duties around the world, once your parcel arrive customer’s destination, they might be subjected to their local importation rules and regulations. In this case, we do recommend our customers in different areas to understand their importation rules and regulations.Damaged Product Policy.
We are responsible for all products that are destroyed during transit, manufacturer’s default, leakage, breakage as well as in form of damage In such cases customer should notify us within 5hrs to at most 8hours of receipt of product. At this stage, customer should not open the package further. Packages opened or in other ways damaged by the customs or other authority, is the importers (customers) responsibility and will not be refunded or in other ways reimbursed.